I switched to BT last year, thinking that as they own all the lines they would be the most reliable of all services offered. Not so!

At the moment they are promising up to 20Mb download speed on their unlimited package. When I joined it was 15Mb and was assured that my line was capable of that though I have never had more than 7Mb and it is normally around 3.5Mb when I test it periodically on a particularly sluggish day.

The last time I phoned to complain they said my download speed had been capped through overuse. So not unlimited then.

OVERUSE! So what does unlimited mean then? Certainly not use all you want when you want.

I have 3 computers on my network, several sites I am constantly uploading and downloading videos to, an iTunes account that I buy a lot of movies and music from, watch videos online, which is why I pay through the nose for unlimited!

This must contravene some regulation, somewhere and is certainly, at the very least, a misleading representation of services.

And what's more FREE does not mean free at all.

I get free calls to landlines, as long as they don't exceed an hour. So not free then.

And free calls to 0870 and 0845 numbers, as long as there are no more than 10 calls a month. So not free then.

It's just not good enough BT. As soon as Be is covering my area I'm off...